FAQ

FREQUENTLY ASKED QUESTIONS

Most questions about how to operate headphones or earphones are answered in this quick guide. If you need more help, don't hesitate to contact us.

Why can't I turn on my earphones?

You may have simply run out of charge. To charge your broski earphones, use the Micro USB that is included in the package. 

Why can't I connect my Bluetooth earphones or headphones to my mobile device?

There are a couple of reasons why you could be having trouble connecting your Bluetooth earphones to a cell phone or any other mobile device.

  1. The Bluetooth function on your mobile device might be off. Try turning it on.
  1. Your broskis might be connected to another device. If so, try disconnecting them and connecting them to your device.
  1. Your broskis might not have been recognized by your mobile device. Try turning off the broskis and the Bluetooth function on your mobile device. After a few seconds, turn on your broskis and Bluetooth functionality and try pairing again.

How do I pair my broskis?   

  1. To pair your Bluetooth earphones turn on your mobile device and hold the power button on your broski earphones. You should hear, "Power On."
  1. Hold on the button for 8 seconds.
  1. Don't release the power button until you hear, "Pairing."
  1. Check your mobile device and select "broski" off the list of Bluetooth devices.
  1. If asked to connect, select "Yes."
  1. Once successfully connected, you will hear, "Connected" and the blue LED light will flash every four seconds. 

Paring and turning on your broski Lety

Watch this quick video to learn how to pair and turn on your broski Lety:

 

 

How do I transfer calls from my earphones to my cell phone?

To transfer a call from your broskis to your mobile device, hold the power button for two seconds. To transfer a call from your mobile device to your broskis, hold the power button for two seconds.

How do I control music?

For volume:

  1. Short press the "+" button to turn it up
  2. Short press the "-" button to turn it down

For play/pause:

 Short press the power button.

For song selection:

  1. Long press the "-" button to go to the last song
  2. Long press the "+" button to go to the next song

 

REFUNDS AND EXCHANGES

Does broski offer a satisfaction warranty?

Of course. We want you to be thrilled, so if for any reason, you're not satisfied with your purchase, you can return the product within 30-days for a full refund for products returned in like-new, undamaged condition, in the original packaging and containing all accessories they came with.

In order to keep our prices low, products which fail to be sent back in like-new condition will incur in a re-stocking fee of up to 20%.

You'll find our full refund policy here.

How do I return a broski product?

If you are experiencing any issues with the use or enjoyment of a product purchased on our sites or through an authorized dealer, or feel it just isn't right for you, please email us at hello@broskisound.com 

We will offer free support and help you determine wether a return or exchange is the best option.

Be sure to use a package-shipping service such as United Parcel Service, Federal Express or the United States postal service to track shipments.

You'll find our full refund policy here.